Most Your Web Hostingproducts and services are covered by a 100% satisfaction money-back guarantee during an initial period following your order, as described here:

Service or product	Eligible Refund Period
Web Hosting	30 days
Cloud Server	14 days
Dedicated Server	No refund once the server has been delivered
Reseller Hosting	30 days
Domain name registration	No refunds
Domain name renewal	No refunds
Domain name transfer	90 days, only if the transfer has not taken place
SSL certificate	30 days after being issued
Email Marketing	14 days
RankingCoach	30 days
Email	30 days
DNS Anycast	30 days
Weebly Go	30 days
Weebly (other versions)	10 days
Entreprise Antispam	30 days
SiteSafe Protection	5 days; no refunds after the first scan

To request a refund, submit a billing request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.

Please note: we can only refund Paypal & credit card payments. Non-automated payments (check, e-transfers, direct deposit or wire transfers) can only be refunded as account credit.