Last updated: January 16, 2026
YourWebHosting.ca (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
1. About Us
YourWebHosting.ca is a web hosting and related digital services provider based in Shawinigan, Québec, Canada.
2. Information We Collect
We may collect the following types of personal information:
- Identification information: name, company name
- Contact information: email address, phone number, mailing address
- Billing information: invoicing details, payment confirmation (payment processing is handled by third-party providers; we do not store full credit card numbers)
- Account information: usernames, service preferences, support requests
- Technical data: IP address, browser type, operating system, server logs
- Website usage data: pages visited, time spent, cookies and similar technologies
3. How We Use Your Information
We use personal information for the following purposes:
- To provide, manage, and support hosting services
- To create and manage client accounts
- To process payments and issue invoices
- To respond to inquiries and technical support requests
- To maintain security and prevent fraud or abuse
- To comply with legal and regulatory obligations
- To improve our services and website performance
4. Consent
By using our services or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Disclosure of Information
We do not sell or rent personal information. We may disclose personal information only in the following circumstances:
- To trusted third-party service providers (such as payment processors or infrastructure providers) who require the information to perform services on our behalf
- When required by law, court order, or regulatory authority
- To protect our rights, property, security, or the safety of our users
All third parties are required to protect personal information in a manner consistent with this Privacy Policy.
6. Data Storage and Security
Personal information is stored on secure servers located in Canada or other jurisdictions with appropriate safeguards. We implement reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, disclosure, or modification.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You can modify your browser settings to refuse cookies; however, some features may not function properly.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Once no longer required, information is securely destroyed or anonymized.
9. Your Rights
Under applicable privacy laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent, where applicable
- Request information about how your data is used
Requests must be submitted in writing, and we may require identity verification before responding.
10. Privacy Officer
In compliance with Québec Law 25, YourWebHosting.ca has designated a Privacy Officer responsible for personal information protection.
Privacy Officer Contact:
Email: privacy@yourwebhosting.ca
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
YourWebHosting.ca
Shawinigan, Québec, Canada
Email: info@yourwebhosting.ca
